Friday, July 1, 2016

Travel Scammers Out in Force for Olympics Fans and Other Tourists

Tens of millions of dollars will be spent in the next few weeks as the excitement builds for the Olympic Games in Rio, but, sadly, a chunk of that money will end up in the pockets of travel scam artists.

Many bogus websites are offering non-existent tickets for the Games, including the opening ceremony, which sold out months ago.

Others offer packages that supposedly include flights, accommodation and admission tickets — which don’t exist, use substandard accommodation or are grossly overpriced.

Click here to read the full article. 



©Copyright Audri and Jim Lanford. All rights reserved.
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Sunday, June 26, 2016

New Travel Scams Set To Trick Unwary Tourists

If you’re about to embark on an overseas vacation this year, there’s one thing you’ll need in addition to your passport, foreign currency and a phrasebook our latest list of travel scams.

Stepping into unfamiliar territory should be fun, but it can also be risky. For instance, pickpockets are always active in busy tourist areas. So are scammers trying to sell you a sow’s ear for the price of a silk purse.

Every year, there are also plenty of new tricks to be on the lookout for. So, here, in the first of our two-part look at travel scams, are some of the main ones:

Click here to read the full article. 



©Copyright Audri and Jim Lanford. All rights reserved.
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Friday, June 10, 2016

SIM Card, Precious Metals and Printer Security Alerts

We tend to give little thought to those gold-colored miniature SIM cards that connect us with our cell phone network providers, as long as they’re doing their job.

But beware! Scammers have recently been giving them plenty of thought.

That small card contains a mountain of data about you as well as being the key to making calls and, increasingly, to making mobile payments so it can be like real gold in the wrong hands.

Click here to read the full article. 



©Copyright Audri and Jim Lanford. All rights reserved.
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Tuesday, June 7, 2016

What Does a Sales Conversation Sound Like?

A sales conversation is the exchange between you and a prospective client where you find out what the client needs, explain what you offer, and see if there’s a match between you. It’s neither a lecture nor arm-twisting; it’s a discussion between peers about an arrangement that will serve you both.

Here’s what a conversation like this sounds like in real life, with a few asides to note what you might learn from it.

Accountant Meg: Hi, Jack, this is Meg Jones, the small business accountant. How are you today? (Meg re-identifies herself to Jack. She also doesn’t launch right into a lengthy speech.)

Prospective Client Jack: I’m good, but a little busy right now.

Meg: I hope “busy” is good news for you. Do you have just a few minutes to talk about us working together? Last time we spoke you said you’d like to explore that idea. (She acknowledges Jack’s situation, but doesn’t just end the call. She asks permission to continue, and reminds him of a reason he may want to.)

Jack: Sure, I can spare a few minutes.

Meg: Great. You explained to me you have multiple lines of business, but your accounting isn’t telling you which ones are profitable and which aren’t doing as well. That’s one of my areas of expertise, so I know I could fix that, and provide enough reporting and analysis for you to be able to make better strategic decisions. What else are you looking for? (Meg describes Jack’s known problem or goal, which she had in her notes. She tells him succinctly how she can help and mentions a benefit to him. Then she asks for more info from Jack so she can suggest more ways she can help.)

Jack: I could sure use that. Do you also do taxes?

Meg: Absolutely. If we work together, I can prepare state and federal tax returns for your business, as well as your personal returns. Once we have your accounting system set up in the right way, there’s very little you’ll need to do for your business returns. Tax time can go much more smoothly. Is there any other accounting help you feel like you need? (Meg recognizes Jack’s response as a signal he’s interested in hiring her, and tests how ready he is by asking if there’s more he needs.)

Jack: There might be, but those are my two biggest headaches.

Meg: Those sound like just the sort of headaches I can make go away. May I tell you a bit about how I work? (Meg is now sure that Jack wants to hire her, and moves from talking about benefits of working together to describing the features of what she offers.)

Jack: Sure.

Meg: Because I specialize in working with small businesses like yours, I offer a package of services at a flat price, which includes what most small business owners need. When we first get started, I’ll review your books and make recommendations for your bookkeeper to implement, plus give him or her a list of regular reports to provide to you. You and I will meet together once per quarter to review your profits and expenses, and analyze any strategic decisions necessary.

In the third quarter, I’ll provide yearend tax planning recommendations, and after yearend, I’ll prepare state and federal tax returns for both the business and you. The total cost for the year will be $2,500, which includes unlimited phone calls to discuss your business financials. How does that sound? (Meg describes exactly what Jack will get before she tells him what it costs. Then she asks for his reaction.)

Jack: Wow, $2,500 is a lot.

Meg: Yes, it’s a substantial investment. What you’ll get in return for that is an accountant on your team year-round without having to have one on the payroll. Plus, you’ll get the information and advice you need to make your business more profitable. You don’t have to pay the full $2,500 up front. I ask for $1,000 to get started, then $500 per quarter for the rest of the year. What do you think? (Meg agrees with Jack’s consideration, and gives him two more benefits of hiring her. Then she offers to make payment easier, and again asks for his reaction.

Jack: Maybe I could do that.

Meg: If you’d like to get started, we could make our initial appointment for next week, and I can contact your bookkeeper directly to get what I need. Would you like to do that? (Meg believes Jack is ready to buy, and asks him a direct yes or no question.)

Jack: Sure, let’s do it.

Meg has closed the sale. Now it’s your turn! How could you use this example to have more productive sales conversations of your own?


 Copyright © 2015, C.J. Hayden

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Friday, June 3, 2016

Latest Lottery Scam Tricks More Convincing Than Ever

Lottery scams cost Americans an estimated $300 million every year.

That’s the amount that victims mostly seniors and other vulnerable individuals shell out in advance for supposed taxation and processing charges so they can pick up their “winnings,” which, of course, never arrive.

And despite stories appearing in local media every day about these costly con tricks, there’s apparently no shortage of people still prepared to believe they’ve really won.

Click here to read the full article. 



©Copyright Audri and Jim Lanford. All rights reserved.
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Friday, May 27, 2016

15 Million Bogus Hotel Bookings Every Year!

How do you rate your chances of being scammed when you make a hotel booking?

You probably think the likelihood is pretty remote. But it’s not.

According to the latest figures, something like one in every 16 online room bookings is a fake.

That’s right. Six percent of travelers ended up booking on phony hotel websites that looked like the real thing.

Click here to read the full article. 



©Copyright Audri and Jim Lanford. All rights reserved.
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Friday, May 20, 2016

Do Not Track Solution Still Out of Reach

Who doesn’t feel surprised and more than a little uneasy when an ad pops up in your browser or a posting appears on your Facebook page that exactly reflects something you’ve been doing online.

You’re a victim of tracking the process of watching what you do and where you go online and then serving up an item or product that matches your interest.

Even if the results are helpful, you may feel somewhat concerned, especially since, perhaps, you think you’ve taken prior action to stop those trackers.

Click here to read the full article.


©Copyright Audri and Jim Lanford. All rights reserved.
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Monday, May 16, 2016

Are You Offering a Commodity or a Unique Solution?

As a self-employed professional, the last thing you want is for clients to perceive you as a commodity. Commodities are products or services that are considered to be basically the same no matter who provides them. When your target audience thinks of you as just another financial planner, graphic designer, life coach, personal trainer, or psychotherapist, you must work far too hard simply to get them to remember you until they need you.

Then when prospective clients consider working with you, they’ll be comparing you to your competitors based on whose price is lowest or whose location or hours are most convenient. Unless you want to offer the lowest prices or 24/7 service in multiple locations, there’s no guarantee that prospects you’ve tried hard to meet and connect with will ever hire you.

Here are five ways you can position the solution that you offer as distinctive enough to attract and hold your prospective clients’ attention, AND convince them that your solution is the one they need.
  1. Serve a specialized market — Clients think of themselves as special. Even though a web designer believes that she can serve a photographer just as well as a copywriter, that’s not the way photographers will think about it. The web designer they’ll remember and choose is the one who specializes in building sites for photographers.
  2. Practice a professional specialty — When clients have a particular issue they need help with, they look for a specialist in that issue. A person recovering from a traumatic event will choose a psychotherapist who specializes in treating trauma over one who treats multiple conditions. Parents concerned about putting their children through college will be much more likely to select a college financial planner than other planners who don’t specialize in this issue.
  3. Offer a branded product, package, or process — Clients often choose to work with me as a business coach because I have a well-known process called Get Clients Now!, not because I’m the cheapest coach around or can accommodate any schedule. And they make this choice even when they hire me to assist with business challenges beyond getting clients. The branded process makes them remember and trust me.
  4. Become a recognized expert — When clients perceive you as an expert in your field, they remember who you are, are willing to pay higher fees, and often agree to hire you immediately. You can influence clients to see you as an expert by writing, speaking, teaching, or affiliating yourself with a prestigious organization.
  5. Offer something none of your competitors has — This can be the most challenging of these ideas to implement, but a truly unique offering can make you both memorable and desirable. There are many people who offer classes on how to succeed as a speaker, but my colleague Caterina Rando calls hers the “Shero Summit,” and gives the women who participate superhero capes and gloves to wear. Prospective students see the photos, and want to join in the fun.
Don’t hesitate to differentiate yourself by choosing a market, specialty, or brand because you fear you’ll lose clients that don’t fit. You can still decide to work with any client who shows up ready to hire you. But by carving out a unique solution to offer, you’ll be remembered by exactly the clients you most want to have.

Legendary management consultant Peter Drucker once said: “In a commodity market, you can only be as good as your dumbest competitor.” Be smart instead, and find a way to position the solution you offer as a distinctive choice in a crowded marketplace.

Copyright © 2015, C.J. Hayden

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Friday, May 13, 2016

Don’t Be Bamboozled by These Bamboo Claims

Bamboo has been hailed as one of the great environmental wonder products of modern times.

It’s claimed to be sustainable,  easy and fast to grow. And it can also be processed into a variety of practical products from wood flooring to bed sheets.

It’s also fairly expensive, perhaps because of its environmental credentials. And that, inevitably, has led to the misleading use of the word “bamboo” on product labels.

Click here to read the full article. 



©Copyright Audri and Jim Lanford. All rights reserved.
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Friday, May 6, 2016

The Fish on Your Dish May Not Be the Salmon You Sought

Salmon is salmon, right? Well, yes, in a manner of speaking, but there are also several different varieties of America’s most popular fish dish.

And if you don’t know your Chinook from your Chilean or your Alaskan from your Atlantic, you could be on the receiving end of a salmon fraud that has nutrition and fishery experts increasingly worried.

A while back in  Seafood Fraud: What’s Really On Your Dish? we wrote about how environmental research group Oceana discovered that many types of seafood were mislabeled, intentionally otherwise, and that as many as 87% of some fish types were wrongly described in grocery stores and restaurants.

Click here to read the full article. 



©Copyright Audri and Jim Lanford. All rights reserved.
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Tuesday, May 3, 2016

Seven Ways to Get Clients to See You as an Expert

As a self-employed professional, the view that prospective clients hold of you is crucial. What you want is for clients to see you as an expert. How clients perceive your level of expertise will influence not only whether or not they hire you, but also how much they’re willing to pay, how easy it is for you to close the sale, and whether clients award you big projects or small ones.

It may feel like you, the person to be hired, don’t have much power over clients’ perceptions. You may believe that clients will make their own decisions about how — or whether — to work with you, regardless of what you do. But that’s not true. There is much you can do to influence how potential clients view you before you ever have your first conversation with them. Here are seven ways you can influence clients to perceive you as an expert.
  1. Speak — Public speaking for groups of potential clients or referral sources is a powerful way to demonstrate your expertise, while simultaneously making a personal connection. Whether you speak at conferences, professional meetings, webinars, or teleclasses, audience members will automatically value your expertise more highly because it’s coming from the podium.
  2. Teach — If you enjoy speaking in public, consider finding an opportunity to do so on the faculty of a university, training school, or resource center where potential clients or referral sources attend classes. In addition to the usual benefits of public speaking, you’ll gain instant credibility as a faculty member of a recognized institution.
  3. Write — Writing articles, blog posts, white papers, case studies, or ebooks can allow you to reach a wider audience than speaking or teaching. Plus, writing has the significant benefit of permitting you to capture your expertise once, then share it over and over. Once clients view you as the “author of” one or more publications, they’ll begin to think of you as a trustworthy advisor.
  4. Publish — Writing for your own blog or newsletter is an easy way to get started as a writer. But you’ll become more credible once you publish outside your own website or mailing list. Consider writing guest posts for other blogs your audience reads, or articles for industry newsletters, trade journals, or local publications.
  5. Join — Clients will often survey your affiliations to judge how “professional” you are. Even when a client knows nothing about your field, they’re likely to consider you more of an expert when you belong to one or more professional associations related to what you do.
  6. Serve — Volunteering on a committee or serving as an officer for an industry association or local community group provides multiple benefits. You’ll make new connections with potential clients and referral sources, gain recognition from colleagues or neighbors, and be seen by others as someone who’s at the center of things.
  7. Position and Promote — All of the above activities will produce better results when you make sure prospective clients are aware of them. Your professional bio should include where you speak or teach, where you publish, and what organizations you belong to or volunteer for. When you get booked to speak, begin teaching a new class, publish an article or other writing, or take on a new role with an organization, let your mailing list and social media connections know.
Don’t spend all your marketing time and money just on being more visible to prospective clients. Visibility marketing like running ads, email blasts, direct mail, and promotion-only social media may get your clients’ attention, but you want more than that; you want their trust. Make sure to include some of the trust-building approaches above in your marketing mix.

Then clients won’t just see you, they’ll see you as the expert you truly are.


 Copyright © 2015, C.J. Hayden

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Saturday, April 23, 2016

Seniors Snared in Multiple Impostor Scams

Older seniors are the most widely targeted victims of scams, often because they’re too trusting and sometimes because they can be more easily confused or forgetful.

These ingredients come together in a new trick that relies on victims thinking they’ve failed to recognize someone they should know, but don’t like to admit it.

It may play out at a stop light, where the scammer hangs out until he or she spots an older driver, preferably significantly older.

Click here to read the full article. 



©Copyright Audri and Jim Lanford. All rights reserved.
Reprinted with permission.
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Friday, April 15, 2016

Scammers Cash-in on Fears of Law Enforcement

While we mostly think of the law enforcement as being a group of people who are there to protect us and ensure justice, scammers are also finding ways to twist that understanding so it earns them some money.

For example, scammers have, for years, posed as police officers and court officials threatening victims with arrest and jail for bogus charges like failing to turn up for jury duty.

In the latest variation in this type of crime, crooks have discovered there are ill-gotten gains to be picked up by scouring public notices about bankruptcy.

Click here to read the full article. 



©Copyright Audri and Jim Lanford. All rights reserved.
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Tuesday, April 5, 2016

Yes, Writing Blog Posts and Articles CAN Bring You Clients

“I’d like to attract clients by writing articles or a blog, but I’m not sure what to write about.”
“I tried blogging for a while, but it didn’t bring me any business.”
“When I write, people seem to like it, but I have only a handful of readers.”

These are some of the comments I hear from self-employed professionals who think that writing about their area of expertise might be a path to attracting clients… but feel like they don’t have a map. I understand their frustration. It’s easy to make crucial mistakes when using writing as a marketing strategy. But you CAN do this successfully. Here are six guidelines to make writing pay off.

1. Consistency is key. For writing to succeed as a marketing approach, you need to write regularly. Whether you are posting to your own blog, publishing in your ezine, or writing articles or guest posts published elsewhere, you must write frequently. I recommend writing at least weekly if you have your own blog, and twice a month at minimum if you’re publishing elsewhere.

2. Write content, not copy. Articles and blog posts aren’t the place for marketing copy. Write to educate, entertain, or evoke emotion in your readers. That’s what will keep them coming back for more of your material. Write about the same topics you discuss with your clients every day; share that same expertise with your readers. See #6 below for where your marketing copy belongs.

3. Showcase your work. Go beyond just providing information to your readers. Give them a glimpse of how you work. Include phrases like:

  • One of my clients had this problem, and here’s what I helped him do
  • A student in one of my classes asked about this and here’s how I answered
  • I’ve developed the following solution for the clients I work with
  • Here’s what I’ve learned in helping my clients with this issue

4. Once you’ve written, promote. Don’t rely on readers finding their own way to your blog posts or articles. Get your writing in front of potential readers in as many different ways as possible. Send your articles or posts via email, mention them on social media, link to them on your website, pass out copies at speaking engagements, and announce them to your professional groups.

5. Position yourself as an expert. Include with your writing – wherever it is published – an author bio that tells people exactly what you do. Be sure to add to it some credibility-boosters like your years of experience, degrees or certifications, where you’ve taught or spoken, or roles in any professional groups. Having a credible bio will give your words more weight.

6. Build a path to sales. Wherever your pieces appear, be sure that a way to contact you and a call to action are visible on the same page. This could be in your author bio, as a P.S. to the piece, or in a sidebar, footer, or floatbox on the page. Invite readers to join your mailing list, download a bonus, follow you on social media, sign up for your program, or call you about working together.

When you follow the guidelines above, writing quality, content-rich blog posts and articles can become a powerful marketing approach for you. You’ll often find that people who’ve been reading your material for a while will be pre-sold before they contact you, and ready to hire you on the spot. Isn’t that the kind of result we’d like to see from all our marketing?

Copyright © 2015, C.J. Hayden

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Friday, April 1, 2016

QuickBooks Scam Emails by the Dozen!

In the course of just two weeks during February, software company Intuit reported the circulation of a dozen fake emails attempting to steal confidential information from users of its QuickBooks accounting program and tax preparation software, TurboTax.

It turns out that this is not unusual. It just happened to be a random sampling we took. A similar level of scam emails seems to be circulating at any one time.

It’s easy to see why: Both QuickBooks and TurboTax handle masses of confidential information – both financial and personal that could be extremely dangerous in the hands of a crook.

Click here to read the full article.


 

©Copyright Audri and Jim Lanford. All rights reserved.
Reprinted with permission.
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Friday, March 25, 2016

Scams Behind Bogus LinkedIn Job Offers

When you use the professional social network site LinkedIn, it’s easy to be flattered when someone you don’t know asks to connect with you.

After all, that’s what LinkedIn is all about growing your network of business and professional contacts.

Plus, of course, it’s perfectly reasonable that someone you don’t know might want to link up with you if you seem to share a mutual interest or corporate activity.

Click here to read the full article. 



©Copyright Audri and Jim Lanford. All rights reserved.
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Friday, March 18, 2016

Is That ID Verification Letter Genuine or Another Tax Scam?

Tax scams have become a year-round activity for crooks, turning them into what is probably the biggest individual con trick of them all.

But once the tax-filing season gets underway, the pace picks up even faster, prompting the IRS, the Treasury, and consumer and law enforcement agencies to issue a stern warning about the risks of being scammed.

We’ve written about most of the tricks several times before. It’s worth checking out a couple of our earlier issues because they’re still totally relevant.

Click here to read the full article.


 
©Copyright Audri and Jim Lanford. All rights reserved.
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Friday, March 11, 2016

Bogus Drone Registration Sites Target Hobbyists and Commercial Users

The Federal Aviation Authority (FAA) calls them small Unmanned Aircraft Systems (sUAS) but most of us know them as “drones.”

Meanwhile, scammers and other opportunists know them as a chance to make money.

Drones (as in miniature “quadcopter” flying machines, not military aircraft) are becoming increasingly popular both among hobbyists and professionals — such as photographers, real estate agents, and perhaps soon, delivery operators.

Click here to read the full article. 



©Copyright Audri and Jim Lanford. All rights reserved.
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Wednesday, March 9, 2016

Why Your Marketing Recipes Need the Right Ingredients

I use a cookbook metaphor in my Get Clients Now! system to illustrate how to go about creating an effective marketing plan for a self-employed professional. An essential element of that plan is what I call Success Ingredients — the missing ingredients your marketing and sales activities need in order to be successful.

Why is this important? Let’s say you decide you’re going to market your business by attending live networking events in your area. You’re not sure where to begin, but you’ve just received an email invitation for a Chamber of Commerce mixer, so you decide to go.

Arriving at the mixer, you discover that everyone you meet is either a salesperson for a local corporation, or a solo professional who is looking for business from those companies. But you are (for example) an acupuncturist. The type of people you typically serve are individuals looking for relief from a current health issue. While there might be people in the room who fit that description, it’s hard to even turn conversation in that direction with everyone focused on business topics.

As a result, you leave the event feeling like it was a waste of time, and decide that in-person networking is probably not a good marketing tactic for you. But other people seem to find clients from it. What do they know that you don’t?

To make good use of a recipe requires that you start with quality ingredients. Before walking out the front door with business cards in her pocket, what our acupuncturist should have done was to make a shopping list of what she needed.

First of all, she needed to carefully select some networking venues that made sense for her type of business and target clients. When she started to do so, she would likely find that she also needed a clear definition of her target market. With those two Success Ingredients lined up, she would be much more likely to find herself at a networking event that would suit her. This might be a speaker program on alternative health or stress relief, or a professional meeting of other like-minded practitioners.

Would you like to determine what your Success Ingredients are? Pick any marketing tactic that you feel may not be working as well as you would like. Then ask yourself: “What’s missing that might make it work?” and keep asking until you identify one or more specific missing elements that you could create or acquire.

Here’s a sample dialogue our acupuncturist might have with herself:

Q: “What’s missing that might make networking events work better for me?”
A: “Better events to attend.”

Q: “What’s missing that might help me find events that would work better?”
A: “A list of events to choose from; some networking venues.”

Q: “What’s missing that might work better to help me choose events?”
A: “A clear picture of the type of clients I want; a target market definition.”

With two Success Ingredients defined, our acupuncturist might stop there to work on them, or she might ask the first question again, just to see if there’s anything more:

Q: “What else is missing that might make networking events work better for me?”
A: “More confidence when introducing myself to strangers.”

Q: “What’s missing that might help me be more confident when introducing myself?”
A: “A comfortable way to introduce myself; a ten-second introduction.”

Our acupuncturist has now identified three Success Ingredients to boost her networking success. When she acquires these ingredients and uses them in her marketing recipe, she’s going to produce much improved results.

Try this for yourself. Take any marketing approach that’s not working for you as well as you’d like, and ask: “What’s missing that might make it work?” See if you can define some Success Ingredients of your own. Once you do, it’s my bet that your marketing recipes will start turning out better.

Copyright © 2015, C.J. Hayden

Read more free articles by C.J. Hayden or subscribe to the GET CLIENTS NOW! E-Letter.